Get in Touch With Us
Got a question about a casino review, spotted something that needs updating, or want to flag a payout time that no longer matches what we've published? This page explains how to get in touch with US Casinos and what happens once your message lands with us.
The Best Way to Reach Our Team
Email is the most reliable route to us. Send your message to [email protected] and a member of our team will read it in full — we do not rely on automated replies to do the work of a real response. Include a short summary of what your message is about (a review query, a correction, a general question) so we can route it to the right person without back-and-forth.
We aim to reply within a couple of working days. During busier periods, particularly around updates to our rankings, it may take a little longer, but every message gets a genuine reply.
What People Usually Contact Us About
- Payout and withdrawal questions — If you've read one of our fastest-payout guides and want clarification on how a specific casino's processing times or verification steps work, tell us which operator and offer you're asking about.
- Corrections — Bonus terms, editorial ratings and offer details change on the operator's side, sometimes without much notice. If something on the site looks out of date, flag it and we'll check it against the operator's current terms.
- Content suggestions — If there's a payment method, a state-specific rule, or a topic around online casino play that you think we should cover, let us know.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you toward self-exclusion programmes and national support organisations, though for urgent help we'd always encourage contacting a dedicated support service directly rather than waiting on email.
- Partnership or editorial enquiries — If you represent a licensed operator or a related business and want to discuss working with us, introduce your organisation and outline what you have in mind.
What We Can and Can't Help With
We're an independent research and comparison site — we don't process deposits, hold player funds, or manage individual casino accounts. If you have a dispute with an operator over a withdrawal, a bonus, or account verification, that needs to go through the casino's own customer support first, and from there to the licensing body that regulates it. We're glad to explain how licensing and complaint procedures generally work, but we can't intervene in an individual account issue on your behalf.
Where we can help is with the research side: how we arrived at an editorial rating, why a particular offer carries the conditions it does, or how a payout time compares across the operators we cover, including in our guide to non-GamStop casinos for readers looking at options outside the standard UK self-exclusion scheme.
Before You Write In About a Bonus Offer
A lot of the questions we get relate to welcome bonuses — wagering requirements, game restrictions, expiry dates, or maximum withdrawal caps tied to a specific promotion. Before contacting us, it's worth checking the operator's own terms and conditions page for the offer in question, since these can be updated by the casino at short notice. If our published figures don't match what you're seeing on the operator's site, that's exactly the kind of discrepancy we want to hear about.
A Note on Accuracy and Independence
We keep our reviews and rankings as current as we reasonably can, and reader feedback plays a real part in that. Where US Casinos earns a commission from an operator listed on this site, that relationship never decides how a casino is ranked or reviewed — our ratings reflect the same criteria applied across every operator we cover. If you believe something we've written doesn't hold up, tell us why and we'll take a proper look.
Thank you for taking the time to reach out. Whether it's a quick question or a detailed correction, we read every message and follow up as soon as we can.