Appledore, West Sacramento

Startup:Appledore

Tiffany Pang, Co-founder & CEO, Appledore
“Working with the folks at West Sacramento Police Department and STIR has taught us the importance of the bridge between government and tech. The scalability of today’s software and the scope and impact and passion of government workers go hand-in-hand, and our team saw first hand what great things can come about when the two come together.”
Jon Robinson, Deputy City Manager, City of West Sacramento

“Collaborating with Appledore through the STIR program has provided our staff with valuable exposure to the agile development practices that drive successful tech startups, and which we believe can be adapted to make local government more nimble. The Outreach Grid platform developed by Appledore will help the West Sacramento Police Department provide services that benefit our most vulnerable residents.”

Challenge


The West Sacramento Police Department (WSPD) was seeking a mobile app that would allow Police Officers to more effectively serve the homeless. In particular, WSPD wanted to enhance their existing process by adding a mobile component that could  facilitate real time eligibility interviews with social service agencies from the field via-video conference. The app would also  provide immediate access to information about the availability of resources and social services and ideally allow officers to print out vouchers for transportation, food, and/or shelter based on the individual’s need, and map where the homeless are encountered in order to provide continuously improving service to the community.

Process


To fully understand the department’s process, the Appledore team tagged along with officers and social service workers from the department on outreach efforts. They focused on understanding  how department staff interacted with folks in need, what data needed to be collected, and what services they provided.

Product


Building off their collaborative workflow and management software tool, Appledore co-developed Outreach Grid, a mobile platform that coordinates homelessness information. The platform features an intake tool, which allows the officer or service provider to collect information in the field, including GPS coordinates, and store history about a client or homeless encampment.

Outcomes


  • During the residency, Appledore was selected to Open Network Lab, a Japanese accelerator
  • The West Sacramento Police Department now saves from one to eight hours of work previously spent collecting information on homeless individuals and camps
  • Appledore is currently in the process of negotiating a contract with West Sacramento Police Department